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    "provider_name": "ReleaseWire",
    "provider_url": "http:\/\/www.releasewire.com\/",
    "title": "Global Contact Center Market 2018: Alcatel-Lucent, Avaya, Cisco Systems, Huawei Technologies, 3CLogic, ShoreTel, Aastra, Altitude Software",
    "author_name": "Markets N Research",
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